Grill Delivery: Please allow 1-2 weeks transit time to receive your grill from the day you place your order, as most grills ship via freight line. Some grills may require additional lead time during the summer months, which is the height of the grilling season.

NOTE: It is very important to check the condition of the grill before you sign for it. Please ensure there is no visible damage to the outside of the box upon arrival. If there is visible damage to the outside of the box, refuse shipment and contact us immediately so that we may make a claim with the shipping company and arrange for another grill to be sent to you.
All shipments, unless specifically denoted, are curbside shipments. In-home delivery is neither implied nor offered without additional charges and is not necessarily available even if the customer is willing to pay more for the service.
All larger items shipped via freight line will require a signature at the time of delivery. It is the customer’s responsibility to inform us of any problems with this type of delivery at the time of purchase. We are not responsible for additional shipping costs on merchandise not delivered due to the shipping company’s inability to deliver to a particular location. Certain circumstances may include, but are not limited to: narrow or winding roads, dirt or gravel roads, and vacant establishments.
We reserve the right to choose which freight line carries your shipment and will do our best to select the most suitable carrier for your location. However, we do not control the shipping companies. Once the freight line has picked up a shipment, we cannot change the shipping address, cannot guarantee a specific delivery day, and can only approximate delivery times.
If you need to correct or change the delivery address of a shipment, add lift gate service, etc., after the grill has been picked up by the freight line, you (the customer) will be responsible for any additional charges for these services.
We will only ship grills to the contiguous United States. Please call for individual quotes if you live outside of this area.
The customer is responsible for all duties and tariffs on international shipments.

Accessory Delivery: All accessories will ship via UPS Ground unless otherwise noted. There will be additional shipping fees for any special shipments.

Our in-stock orders will take approximately 7-10 business days to reach the customer. Any special orders will take approximately 2-4 weeks.
We will only ship accessories to the contiguous United States. Please call for individual quotes if you live outside of this area.
The customer is responsible for all duties and tariffs on international shipments.

Payment Instructions: All orders must be prepaid prior to shipment from our warehouse. Because many of our products are special orders, your credit card will be charged immediately after checkout. We accept VISA, MASTERCARD, DISCOVER, and AMERICAN EXPRESS. We will also accept a check or money order by mail with prior approval. To contact us for approval, please click here.

Returns, Refunds, and Exchanges: Refunds, which include the value of the item(s) and any taxes you were charged, will be issued in the form of the original payment, minus any restocking or cancellation fees that may apply. Freight and Shipping & Handling charges will NOT be refunded.

To receive a refund, the original packing invoice must accompany your returned item(s) – please keep a copy of the original invoice for your records.
You can return any item within 30 days from the date of shipment, EXCEPT items that have been installed, used in any manner, or special order items. On any return, the customer is responsible for the shipping charges from us to the customer and again from the customer back to us – even if the item was originally shipped at no charge. All returns require previous communication with Wildbrand Products LLC. To contact us about your return, please click here.
If we shipped you the wrong item or the item was damaged upon arrival, we apologize. We will pay to have the item returned to us, and we will ship out the correct item at no charge.
Wildbrand Products LLC will do our best to satisfy every customer and make every transaction as easy as possible. Please contact us if you have any questions about our products or services.

Warranty Information: Warranty on any and all merchandise sold through Wildbrand Products LLC is the responsibility of the respective manufacturer. You will need to contact the manufacturer to honor the warranty that accompanies your purchase. Wildbrand Products LLC will only handle warranty issues for products purchased through this site.

Rejected Deliveries and Shipments: All rejected shipments and/or deliveries (excluding damaged items) will be subject to a 20% restocking fee for the product, and the actual shipping charges incurred by Wildbrand Products LLC. The actual shipping charges include shipping the item to the customer and returning the item back to us. This policy applies to all products, including items that are featured with free shipping promotions.

Damaged Grill Deliveries: If your grill arrives damaged, refuse delivery and call us immediately. This way, we have proof that the item was damaged by the shipping company and not by you. In the rare event that your grill does arrive damaged, we will ship a replacement grill to you at no additional cost, and we will be responsible for all freight claims. If you cancel your order due to damage received in transit, and you do not allow us to ship a replacement to you at no additional cost, Wildbrand Products LLC will file the freight claim on your behalf and refund your money once we receive reimbursement from the freight company. This process typically takes 45-60 days. If you do not inspect your shipment for damages right away, Wildbrand Products LLC cannot be held responsible for the damages later.

Cancelled Orders: All orders that are canceled prior to shipment will be subject to a 3% cancellation fee. Orders canceled after shipment will be subject to a 20% restocking fee.

Pricing Policy: Wildbrand Products LLC reserves the right to change item pricing or information at any time. As a result, prices on our website may not be accurately updated at the time you are shopping. If an item is ordered off the Internet before we have updated prices, the price at the time of purchase will be honored. If the price of an item is lowered after a purchase is made, Wildbrand Products LLC will not refund the difference to the customer.

Privacy Policy: We only use the information you provide to fulfill your current order. We will never share or sell your information to anyone.

Terms and Conditions